At The Spot at Wooli, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information when you book with us.

 

1. Information We Collect
We may collect personal information from you when you book a stay, inquire about availability, or use our website.
This includes:

- Name

- Contact information (email, phone number)

- Payment information (when booking through our secure payment system)

- Special requests or preferences related to your stay

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2. How We Use Your Information
The personal information we collect is used solely for the following purposes:

- To process and confirm your booking

- To communicate important details regarding your stay (e.g., check-in instructions, property rules)

- To improve the experience for future guests, including responding to your inquiries and addressing special requests

- To comply with legal obligations, where necessary

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3. Payment Information
All payment transactions are processed securely through our payment providers, and we do not store your payment information. We adhere to strict security protocols to protect your financial details.

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4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted service providers (e.g., cleaning staff, maintenance crew) who assist in providing services related to your stay. These third parties are obligated to protect your information and use it only for the services we have contracted them for.

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5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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6. Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet is 100% secure.

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7. Your Rights
You have the right to access, update, or request deletion of your personal information at any time. If you wish to exercise these rights or have any concerns about the information we hold, please contact us at the details below.

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8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website with the revised date. Please review this page periodically to stay informed about how we are protecting your information.

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9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

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The Spot at Wooli

Email: [Your Contact Email]
Phone: [Your Contact Phone Number]